Cadillac Roadside Assistance

The Cadillac roadside assistance program comes with the new vehicle limited warranty. It offers services such as emergency towing, battery jump start, fuel delivery services, lock out service and flat tire change. The Cadillac roadside assistance begins at the date of delivery to the first owner (in-service date) or the date of first use.

What is Covered Under the Cadillac Roadside Assistance?

Cadillac roadside assistance offers the following services: Emergency Towing: If the vehicle becomes inoperable due to a mechanical breakdown, Cadillac will provide towing to the nearest Cadillac dealership. Battery jump start: If your battery needs a jump, Cadillac will send a service operator out to jump start the battery. Fuel Delivery Service: If you run out of fuel, Cadillac will deliver a supply of fuel, enough to get to the nearest service station. Lock Out Service: If you are locked out of your vehicle, Cadillac will help to get you back into your vehicle. A remote unlock may be available if the vehicle is equipped with On-Star. Flat Tire Change: If you get a flat tire, a service operator will be dispatched to attempt to change the flat tire for a spare.

The Cadillac Roadside Assistance programs covers all the items listed above. For items not covered refer to the "What is Not Covered" section of the Cadillac Roadside assistance portion of the owners manual.

How Long is the Cadillac Roadside Assistance?

The Cadillac Roadside Assistance applies for 5 years or 100,000 miles, whichever comes first.  It begins on the day of delivery to the first owner or the day of first use. It is not transferable from one owner to the next. Normally, an extended car warranty will include a roadside assistance program that will over benefits beyond the end date of the Cadillac roadside assistance program.

How to Contact the Cadillac Factory Roadside Assistance

If the vehicle is equipped with On Star, then to receive roadside assistance service, just press the blue On Star button. If the vehicle is not equipped with On Star, the just call 1-800-224-1400 and a roadside assistance service representative will help you with your needs. If you have any concerns or comments you can mail them to Cadillac Customer Assistance Center at P.O. Box 33169 Detroit, MI 48232-5136.

*The Cadillac roadside assistance program was obtained from the 2011 Cadillac Owner's Manual. For the latest information please advise the roadside assistance section of your owners manual.