Ford Roadside Assistance

The Ford roadside assistance program is an extension of the new vehicle limited warranty. It offers services such as winching, flat tire change, emergency towing, battery jump start, and fuel delivery service. The Ford roadside assistance program begins the day the vehicle is delivered to the first owner or the day of first use.

What is Included In the Ford Roadside Assistance?

The Ford roadside assistance program includes the following services: Emergency Towing: Ford will tow the vehicle to the nearest Ford dealership, or tow it to your selling dealership if it is within 35 miles. Flat tire change: Ford will change a flat tire as long as there is a useable spare within the vehicle. Fuel delivery: Ford will deliver up to 2 gallons of gas for up to 2 times per year if you run out of fuel. Jump starts: Ford will jump start the battery if the vehicle will not crank. Lock-out assistance: if you are locked out of your vehicle, Ford will help you get back into it. The cost of a replacement key is the responsibility of the customer. Winching: the Ford vehicle must be within 100 feet of a paved or
county-maintained road in order for Ford to winch the vehicle.

The Ford roadside assistance program includes what is listed above. For a list of what is not covered refer to the "What is Not Covered" section of the Roadside Assistance portion of the warranty booklet.

How Long is the Ford Roadside Assistance?

The Ford roadside assistance program applies for 5 years or 50,000 miles, whichever comes first. It begins the day the vehicle is delivered to the first owner or the first day of use. The Ford roadside assistance program is fully transferable from one Ford owner to the next with little work needed on the previous or current owner's part.

How to Contact Ford Factory Roadside Assistance

In order to contact Ford's roadside assistance just call 1-800-241-3673.  You will speak to a roadside assistance service representative that will be able to help you with your roadside assistance needs. If you have question, concerns, or comments you can mail them to Ford Motor Company Customer Relationship Center at P.O. Box 6248 Dearborn, MI 48126.

*The Ford Roadside Assistance information was obtained from the 2011 Ford Warranty booklet. For the latest information please advise the Roadside Assistance section of your warranty booklet.