Smart Roadside Assistance

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The Smart roadside assistance program is a part of the new vehicle limited warranty. It offers services such as flat tire change, emergency towing, battery jump start, lock out service, and fuel delivery service. The Smart roadside assistance program begins the day the vehicle is delivered to the first owner (in-service date) or the day of first use.

What is Included In the Smart Roadside Assistance?

The Smart roadside assistance program includes the following services: Emergency Towing: Smart will tow the vehicle to the nearest authorized Smart service as long as the vehicle is inoperable due to a warranty-related disablement. Fuel Delivery Assistance: If the vehicle runs out of gas, then Smart will deliver enough fuel to get you back on the road.  Lock Out Assistance: Smart will send someone to get you back into your vehicle and on your way. Battery jump start assistance: Smart will send someone to jump start the battery if needed.   Information: Smart will provide over the phone information of basic vehicle questions and the location of the nearest Smart dealer.  The Smart roadside assistance program includes what is listed above. For a list of what is not covered refer to the "What is Not Covered" section of the Roadside Assistance portion of the warranty booklet.

How Long is the Smart Roadside Assistance?

The Smart roadside assistance program applies for 2 years or 24,000 miles, whichever comes first. It begins the day the vehicle is delivered to the first owner or the first day of use. The Smart roadside assistance program is fully transferable from one Smart owner to the next with little work needed on the previous or current owner's part. There are extended auto warranties available that will extend roadside assistance benefits past the Smart roadside assistance program expiration.

How to Contact the Smart Factory Roadside Assistance

To receive roadside assistance just call and a Smart roadside assistance service representative will help you with your needs. If you have any concerns or comments you can mail them to smart USA Customer Relations 1765 Telegraph Rd. Bloomfield Hills, MI 48302.

*The Smart Roadside Assistance information was obtained from the 2011 Smart Roadside Assistance booklet. For the latest information please advise your roadside assistance booklet.