Volkswagen Roadside Assistance

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The Volkswagen roadside assistance program is a part of the new vehicle limited warranty. It offers services such as flat tire change, emergency towing, battery jump start, lock out service, and fuel delivery service. The Volkswagen roadside assistance program begins the day the vehicle is delivered to the first owner (in-service date) or the day of first use.

What is Included In the Volkswagen Roadside Assistance?

The Lexus roadside assistance program includes the following services: Emergency Towing: Volkswagen will tow the vehicle to the nearest authorized Volkswagen dealer as long as the vehicle is inoperable due to a warranty-related disablement. Fuel Delivery Assistance: If the vehicle runs out of gas, then Volkswagen will deliver enough fuel to get you to the nearest gas station.  Lock Out Assistance: Volkswagen will send someone to get you back into your vehicle and on your way. Jump start assistanceand trip interruption benefits are available as well. The Volkswagen roadside assistance program includes what is listed above. For a list of what is not covered refer to the "What is Not Covered" section of the Roadside Assistance portion of the warranty booklet.

How Long is the Volkswagen Roadside Assistance?

The Volkswagen roadside assistance program applies for 3 years or 36,000 miles, whichever comes first. It begins the day the vehicle is delivered to the first owner or the first day of use. The Volkswagen roadside assistance program is fully transferable from one Volkswagen owner to the next with little work needed on the previous or current owner's part. There are extended auto warranties available that will extend roadside assistance benefits past the Volkswagen roadside assistance program expiration.

How to Contact the Volkswagen Factory Roadside Assistance

To recieve roadside assistance just call 1-800-411-6688 and a Volkswagen roadside assistance service representative will help you with your needs. For trip interruption claims, mail your reciepts to Volkswagen 24-Hour Roadside Assistance Claims Department P.O. Box 3094 Arlington Heights, IL 60006-3094.

*The Volkswagen Roadside Assistance information was obtained from the 2011 Volkswagen Warranty and Maintenance booklet. For the latest information please advise the Roadside Assistance section of your warranty booklet.